Silver Creek Jewelry Online
Pamper Yourself
Silver Creek Jewelry Online Owners
Silver Creek Jewelry Online is dedicated to selling the highest quality
jewelry. As consumers ourselves, we know the value in a quality product
and exceptional customer service. We do not sell "fashion" or costume" jewelry, only the finest quality jewelry. We love jewelry and we hope you do
too!
We are becoming more eco-friendly! There is much care that
needs to be taken when shipping jewelry. But we can be eco-conscious in
our packaging choices. We continue to use jewelry boxes made from
recycled materials, with the exception of our ring boxes. This is due
to the lack of availability of ring boxes made from recycled materials.
We will be transitioning to "tree-free" paper for our copy/printer
paper needs. When shipping our jewelry, we will be moving away from
bubble wrap and begin using "tree-free" paper fill. You will see these
changes in the very near future. Further, our shipping partner USPS,
has the "Cradle to Cradle" Certification for their Priority and Express
mail boxes which meet a higher environmental standard. While we alone
cannot change the world, we are doing our best to make a difference in
how we operate in it! Thank you for shopping with us!
Our contact information
By email (Preferred):
contact@silvercreekjewelryonline.com
By Phone : 512.417.0096
By standard mail:
SCJOPO Box 3145
Cedar Park, TX 78630-3145
Returns Address:
SCJO AttN: returns
PO Box 2829
Cedar Park, TX 78630-2829
contact@silvercreekjewelryonline.com
Shipping and Handling Information
Please
allow 1-2 days for order processing. Our Standard Shipping is USPS
Parcel Post with a 3-7 day delivery schedule. Express shipments can will
be sent via USPS Priority/Express Mail or Fed Ex for additional charges.
Refund, Returns and Cancellation Policies
If
you are for any reason unsatisfied with your order, please feel free to
contact us via email. Returns are accepted within 30 days of shipment.
Our goal is to make you satisfied, so please contact us immediately at contact@silvercreekjewelryonline.com
so we may address your concerns. Returns after 30 days are subject to a 25% restocking fee.
Returns Address:
SCJO Attn: Returns
PO Box 2829
Cedar Park, TX 78630-2829
Silver Creek Jewelry Online Product Warranty
Silver Creek Jewelry Online offers a 30 Day Money Back
Guarantee to all of our customers. Products must be in original, unused
condition to receive a full refund. Original shipping charges are
non-refundable. We guarantee that your jewelry is of the finest quality stamped jewelry (unless otherwise noted). But if for some reason you are not satisfied, we will make every effort to replace the item, exchange the item or refund your order. For more information,
please contact us by phone at 512.417.0096 or by email at contact@silvercreekjewelryonline.com.
Ring Size Exchange
Silver Creek Jewelry Online will happily exchange your ring
for the proper size and will do so until you are satisfied. Rings must be in
original and unused condition to exchange. We offer a Ring
Sizer for your convenience because we want to make your online experience
as easy as possible. Silver Creek Jewelry Online Resources
We
at Silver Creek Jewelry Online want your shopping experience to be the
best possible. That means we want our customers to be educated on
various metals, gemstones and jewelery making processes. Please see our
Jewelry Education and Care section for detailed information about our
jewelry.
We hope we have provided you with a wealth of knowledge
about the product we carry. However, if there is something you have a
question about or would like to see more information included in these
pages, please feel free to contact us at
contact@SilverCreekJewelryOnline.com.
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